ITIL® 4: Strategist Direct, Plan, and Improve

(ITIL4-SDPI.AN1) / ISBN : 978-1-64459-255-7
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About This Course

Kick start your prep for the ITIL 4 exam with the ITIL 4: Strategist Direct, Plan, and Improve course and lab. The ITIL course and its interactive lessons comprehensively cover the ITIL certification exam objectives and impart skills required for effective assessment and planning, measurement and reporting, communication and organizational change management, and more. With the help of this ITIL training guide, students will be able to identify and communicate with stakeholders.

Skills You’ll Get

The ITIL 4 Strategist certification is ideal for the managers of all levels involved in shaping direction and strategy or developing a continually improving team. The ITIL4: Strategist Direct, Plan, and Improve certification is a part of the ITIL 4 Managing Professional Certification. This certification provides practitioners with a practical and strategic method for planning and delivering continual improvement with the necessary agility.

Get the support you need. Enroll in our Instructor-Led Course.


11+ Lessons | 91+ Quizzes | 87+ Flashcards | 87+ Glossary of terms


40+ Pre Assessment Questions | 2+ Full Length Tests | 40+ Post Assessment Questions | 80+ Practice Test Questions


About the ITIL story

  • Meet the Axle employees
  • The story so far

ITIL Foundation recap

  • The ITIL service value system
  • The four dimensions model


  • Why direction, planning, and improvement matter
  • Directing
  • Planning
  • Improvement
  • The role of measurement and reporting
  • Direction, planning, and improvement of the ITIL SVS
  • Applying the guiding principles
  • Value, outcomes, costs, and risks in direct, plan, and improve
  • Direction, planning, and improvement for everyone

Strategy and direction

  • Strategy management
  • Defining the structures and methods used to direct behaviors and make decisions
  • The role of risk management in direction, planning, and improvement
  • Portfolio management: a key decision-making practice
  • Direction via governance, risk, and compliance
  • Summary

Assessment and planning

  • Basics of assessment
  • Basics of planning
  • Introduction to value stream mapping
  • Summary

Measurement and reporting

  • Basics of measurement and reporting
  • Types of measurements
  • Measurement and the four dimensions
  • Measurement of products and services
  • Summary

Continual improvement

  • Creating a continual improvement culture
  • Continual improvement of the service value chain and practices
  • Continual improvement in organizations
  • The continual improvement model
  • Using measurement and reporting in continual improvement
  • Summary

Communication and organizational change management

  • Basics of effective communication
  • Identifying and communicating with stakeholders
  • Basics of OCM
  • Summary

Developing a service value system

  • Adopting the guiding principles
  • Centre of excellence for service management
  • The four dimensions of service management in the SVS
  • Summary

Bringing it together

  • Modern leadership
  • Using the guiding principles for direction, planning, and improvement
  • Summary



  • Discussing Improvements in SVS

Strategy and direction

  • Discussing about the Strategies of Business

Assessment and planning

  • Identifying Pros and Cons of Assessment Methods
  • Discussing about Organizational Performance
  • Understanding Assessment Objectives and Criteria
  • Identifying Pros and Cons for Evidence Collection
  • Understanding Factors of Work Methods

Measurement and reporting

  • Understanding Measurement Types
  • Discussing about the Planning and Evaluation Model
  • Understanding Levels of the Planning and Evaluation Model

Continual improvement

  • Discussing about the Implementation of the Continual Improvement Model

Communication and organizational change management

  • Understanding Communication Methods
  • Discussing about a Stakeholder Communication Plan
  • Discussing about Organizational Change Management

Developing a service value system

  • Identifying Factors for Archetypal Service Relationship Types
  • Discussing about the Four Dimensions of SVS
  • Identifying Features of Evaluation Activities

Bringing it together

  • Discussing about the Implementation of the Guiding Principles

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  • ITIL® Foundation Certificate in IT Service Management


  • ITIL® 4 Managing Professional Transition Certificate
  • Training through an Accredited Training Organization

USD 603.36

Multiple choice questions

The exam contains 40 questions.

90 minutes

70% or higher (28 or above)

  • While buying the initial exam simply make sure to add the Take2 re-sit option for the exam of your choice in your Shopping cart during the checkout process. It costs $118.90.
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  • You have up to 6 months to prepare and take your re-sit exam from the date of your initial exam.

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